RETURN POLICY
Last updated June 15, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange on the following conditions. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
VERY IMPORTANT Return Information.
- Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
- The return address is set by default to the Printful facility (our supplier and distributor).
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed – Shipments that go unclaimed are returned to Printful facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable)
- For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
- Any returns or problems that occur because of an error on our part will be handled at our expense. If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
- If something arrives damaged, send a photo of the damaged goods to kzk101@kzk101.com, then we’ll gladly send a replacement at no cost to you.
- Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 1. the supply of goods that are made to the consumer’s specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
RETURN PROCESS
To return an item, please email customer service at kzk101@kzk101.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address of, by default Printful’s, and is based on where your package was fulfilled.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- we do not refund orders for buyer’s remorse
- size exchanges, ensure you follow our size guide
What happens if a package wasn’t delivered, but the tracking states that it was?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Printful won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. We will reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
kzk101@kzk101.com or use our Hubspot agent chat that is on our website.